Frequently Asked Questions

Q1: What are the differences between the free and the premium version?

The main purpose of the app is to help people and ultimately save lifes. Although the free version includes all basics to reach this goal, developing an maintaining such an app has a cost. The premium version help us to continue the development of the app but also gives you access to more features (e.g. creating multiple profiles, customising widgets, etc.).

Free Premium
Quick access to medical information from the lock screen
Neaby hospitals localisation
Customisable lock screen widgets
Multiple SMS alert contacts
Number of profiles 1 unlimited
Frequent updates

Q2: How to edit a profile?

Editing a profile requires opening the app from the app launcher (i.e. not the lock screen). Once done, a list of cards is displayed: one per existing profile. Tap on the card associated with the profile to edit, for instance, the photo. The last action opens the desired profile for the edition. Make your changes and validate them by clicking on the top right side tick icon.

Q3: How to define ICE contacts?

The app allows to create profiles. Each profile contains a Medical Notes section. In this section, you can write the first letters of one of your device contacts. When such action is done, a pop-up appears to select the right contact. On selection, a link is automatically created. This way, when the profile is displayed on the lock screen, anybody can tap the link to open the profile associated to the contact you have defined and call him without unlocking your device.

Q4: The lock screen widget disappears after some time

As a first step, we recommend to restart the lock screen widget. Open the app from the app launcher, tap on the top right side 3 dots icon and select "Settings", then "Lock screen". Finally, tap twice on the Enable switch button. This action will force a restart of the lock screen widget.

Once the lock screen widget is restored, please check you are not using an antivirus, a task killer, or memory optimization app. If so, please whistelist Medical ID or disable your antivirus, task killer, or memory optimization app.

If the issue is still present, please look at your device specific features. Some manufacturers include an additional battery-saving feature to Android. By default, such a software customization automatically stops apps under conditions (e.g. after 3 days on Samsung devices). Hopefully, the feature can be disabled for a given app.

Samsung devices
  1. Open the Settings app on your device
  2. Tap on the Battery icon
  3. Select Battery usage
  4. Select More on the top right side, then Optimize battery usage
  5. Tap on Apps not optimized, then select All apps
  6. Scroll down to Medical ID app and uncheck the button
  7. Medical ID app should now appear in Apps not optimized.
If you are still experiencing an issue after this change, please try the following:
  1. Open the Settings app on your device
  2. Tap on the Battery icon
  3. Tap on the Detail button under the App power saving section
  4. Disable the feature.
Huawei devices
  1. Open the Phone Manager (Settings) app on your mobile phone
  2. Enter the Power saving (Android 5) or Battery manager (Android 6) section
  3. Select Protected apps
  4. Select Medical ID and enable its protection.

For Huawei devices running Android 6 (Marshmallow) or plus, there is an additional battery optimization setting that needs to be changed:

  1. Open the Phone Settings (Settings)
  2. Enter the Apps section
  3. Enter Advanced section
  4. Enter Ignore battery optimizations section
  5. At the top of the list select All apps
  6. Select Medical ID and allow to ignore battery optimizations.

You can't find your question? Drop us an email and we'd gladly help you further.