Frequently Asked Questions

Q1: What are the differences between the free and the premium version?

The main purpose of the app is to help people and ultimately save lives. Although the free version includes all the basics to reach this goal, developing and maintaining such an app has a cost. The premium version gives you access to more features (e.g. customizing widgets, backing up your medical information, creating multiple profiles, etc.) but also allows us to maintain and update the app regularly.

Free Premium
Quick access to medical information from the lock screen
Neaby hospitals localisation
Customisable lock screen widgets
Multiple SMS alert contacts
Number of profiles 1 unlimited
Data backup and restoration
Frequent updates

Q2: How to edit a profile?

Editing a profile requires opening the app from the app launcher (i.e. not the lock screen). Once done, a list of cards is displayed: one per existing profile. Identify the card associated with the profile you want to modify, then tap on the "Edit" button. This action opens the profile you have selected for edition. Make your changes and validate by clicking on the top right side tick icon.

Q3: How to define ICE contacts?

The app allows creating profiles. Each profile contains a Medical Notes section. In this section, you can write the first letters of one of your device contacts. When such action is done, a pop-up appears to select the right contact. Upon selection, a link is automatically created. This way, when the profile is displayed on the lock screen, anybody can tap the link to open the profile associated with the contact you have defined and call him without unlocking your device.

Q4: The lock screen widget disappears after some time

As a first step, we recommend restarting the lock screen widget. Open the app from the app launcher, tap on the top right side 3 dots icon and select "Settings", then "Lock screen". Finally, tap twice on the Enable switch button. This action will force a restart of the lock screen widget.

Once the lock screen widget is restored, please check you are not using an antivirus, a task killer, or memory optimization app. If so, please whitelist Medical ID or disable your antivirus, task killer, or memory optimization app.

If the issue is still present, please look at your device specific features. Some manufacturers include an additional battery-saving feature to Android. By default, such a software customization automatically stops apps under conditions (e.g. after 3 days on Samsung devices). Hopefully, the feature can be disabled for a given app.

Asus devices

Asus provides an exclusive app named Auto-Start Manager that helps your device to manage the system to its total optimization. However, this feature is really aggressive and prevents some app such as Medical ID from working properly.

  1. Launch Auto-start Manager.
  2. Slide the Deny button to the right (i.e. becomes Allow) for the Medical ID app.
  3. Tap the 3 dots button and select Settings.
  4. Make sure the option Clean up in suspend is disabled but Enable notifications is enabled.

More information is available on the Asus support page.

Huawei devices
  1. Open the Phone Manager (Settings) app on your mobile phone
  2. Enter the Power saving (Android 5) or Battery manager (Android 6) section
  3. Select Protected apps
  4. Select Medical ID and enable its protection.

For Huawei devices running Android 6 (Marshmallow) or plus, there is an additional battery optimization setting that needs to be changed:

  1. Open the Phone Settings (Settings)
  2. Enter the Apps section
  3. Enter Advanced section
  4. Enter Ignore battery optimizations section
  5. At the top of the list select All apps
  6. Select Medical ID and allow to ignore battery optimizations.
Samsung devices
  1. Open the Settings app on your device
  2. Tap on the Battery icon
  3. Select Battery usage
  4. Select More on the top right side, then Optimize battery usage
  5. Tap on Apps not optimized, then select All apps
  6. Scroll down to Medical ID app and uncheck the button
  7. Medical ID app should now appear in Apps not optimized.
If you are still experiencing an issue after this change, please try the following:
  1. Open the Settings app on your device
  2. Tap on the Battery icon
  3. Tap on the Detail button under the App power saving section
  4. Disable the feature.
Xiaomi devices
Please check and try the following for Xiamo devices running MIUI:
  1. Go to Settings, Manage apps' battery usage and choose Apps. From there, pick all the apps you want to receive push notifications and select No restrictions.
  2. Go to Settings, Permissions, Autostart. From there, pick the apps you want to receive notifications, and toggle the switch to turn it on.
  3. Go to Settings, App notifications and pick the apps you want to receive notifications, then turn the toggle for Priority on.
  4. Lock the app in the Recent Apps/App Overview pane. Do so by first opening the app, then press the Recent Apps/App Overview (that's the square button on stock Android, or the button with three horizontal lines on the Mi Mix). From there, find the app you want to receive notifications, pull down on it to "lock it", so it never gets cleared.
More information along with images are available on the MIUI community forum.

Q5: How to edit the default SMS alert message?

Open the app, tap on the top right 3 dots button, select Settings then Alerts. At this stage, you should find a section called SMS alert message. Tap on it, set the message you want and confirm with OK. Please note that your message may contain what we call placeholders. Placeholders are replaced automatically by their corresponding value just before the message is sent. There exist 4 placeholders:

  • $firstname is replaced by the first name set on your top profile.
  • $lastname is replaced by the last name set on your top profile.
  • $address is replaced by the best-estimated address it was possible to find.
  • $coordinates_link is replaced by the estimated GPS location along with a link to display your location on Google map. Obviously, if location acquisition was possible.

Q6: Medical ID behaves differently since Android 8.0 Oreo?

Android 8.0 Oreo includes a variety of system changes. It is no longer allowed to display a floating icon on the lock screen. If you were using this feature, now it falls back to the notification. Also you may have noticed a persistent "X is running in the background" or "apps are running in the background" notifications. The purpose of these notifications is to highlight users about apps that are consuming battery in the background. This is a highly controversial new feature of Android 8.0 Oreo since there is no built-in option to whitelist apps which are OK. Hopefully, a third-party app called Rubber allows erasing such boring notifications. We recommend to use it if you want to get rid of them.

Some tutorials are available on our Youtube channel.

Can't you find your question? Drop us an email and we'd gladly help you further.